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Make a complaint

How to make a complaint

We are committed to providing the best possible products and services, but in the unfortunate circumstance that you are not satisfied, we would like to put it right.

Please get in touch with us in any of the following ways:

  • Phone our office 0121 7333393
  • Complete the form below
  • Write to us
  • Email complaints.uk@biotest.com

If you’d like to find out more about how Biotest deals with your complaints, please refer to the Biotest Customer Complaint Handling Policy

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Complaint form
PDF, 321 KB
[ Download ]

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Complaint Policy
PDF, 245 KB
[ Download ]

Please do not use this form for reporting adverse events –please report side effects here: Side Effects