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Biotest (UK) at a glance

Customer service

At Biotest (UK) we pride ourselves on our high level of service.

  • Next working day delivery on orders received before 3 p.m.
     
  • Full GDP compliant, temperature-controlled transportation of goods 
     
  • Dedicated customer service telephone line and email address
     
  • Out-of-hours emergency ordering service
     
  • 24-hour medical information cover

     

2021 Holiday schedule

Biotest Customer service announced it will be closed on the following dates:

  • 1 January (Friday) – New Year’s Day
  • 2 April (Friday) – Good Friday
  • 5 April (Monday) Easter Monday
  • 3 May (Monday) – Early May bank holiday
  • 31 May (Monday) – Spring bank holiday
  • 30 August (Monday) – Summer bank holiday
  • 27 December (Monday) – Christmas Day (substitute day)
  • 28 December (Tuesday) – Boxing Day (substitute day)
     

2022 Bank Holidays

  • Monday 3 January – New Year’s Day (substitute day)
  • Friday 15 April – Good Friday
  • Monday 18 April – Easter Monday
  • Monday 2 May – Early May bank holiday
  • Thursday 2 June – Spring bank holiday
  • Friday 3 June – Platinum Jubilee bank holiday
  • Monday 29 August – Summer bank holiday 
  • Monday 26 December – Boxing Day
  • Tuesday 27 December – Christmas Day (substitute day)

The extra bank holiday in 2022 is in honour of the Queen’s Platinum Jubilee.

Please email or call us at 0121 733 3393 if you have any questions or concerns. Thank you!